All Bont Boots carry a 2 year warranty on boot manufacture and materials.

Very occasionally a customer may feel that their Bont boot doesn't meet the high quality they have come to trust from Bont. In these rare cases, we need to see the boot(s) to assess it for the cause of the complaint. As rare as boot problems are, they sometimes do occur.

If the boot is over 2 years old, we can still repair it for a small fee depending on the amount of damage. If the boots are beyond repair, there is not much we can do with them except throw them out.

Above all, we want your Bont skating experience to be as pleasant as possible. We stand behind our product 100%.

ANSWERS TO BOOT PROBLEMS

My leather is coming unglued.

A: Get some contact adhesive from any hardware shop and glue it back down.

The boots I bought don't fit me properly.

A: Take them back to the shop you purchased them from and they should be able to help you if they are not worn. If they have been mounted to a frame or a blade it is very hard for us to re-sell them and you will have to re-sell them yourself.

I want a lace cover on my boot now.

A: A lace cover must be built into the boot, it can't be added later.

My leather is worn out.

A: If the outside leather is slightly scuffed, you can try to touch it up by using some leather paint from a craft an hobby shop.

My boot is broken or cracked.

A: If the boot is under 2 years old we will repair or replace a broken or cracked boot. Refer to 'Returning boots for Assessment' below for more information.

My boots are giving me blisters

A: Please refer to our heat molding instructions on our FAQ page. Please ensure that your boots fit you correctly, you may need expert assistance for correct fitting from a skate shop. Please refer to fitting a Bont boot.

I have heat molded and I am still getting blisters.

Make sure you have let your feet heal before skating again. Try heat molding again and again. You can re-heat mould your boots as many times as you need to. In some circumstances a standard Bont boot will not fit you and you will need a semi custom or custom pair of boots.

RETURNING BOOTS FOR ASSESSMENT

Send the boots to ME like this:

Remove EVERYTHING from the boot / boots, including laces and extra innersole, if worn.

Pack into the smallest size box or pack and send to:

BONT SKATES
1 / 26A Harp Street,
CAMPSIE NSW 2194
AUSTRALIA

The customs declaration should be completed as follows: Australian made boots:

• Sent for assessment
• Value $20.00

In this way, there should not be any delays in customs and I will not be asked to pay duties and taxes to bring my boots back into the country.

Ensure the problem is noted and marked on the boot with tape and a return address (NOT a PO Box #) is written clearly along with a phone and any other contact numbers that may assist us in returning your equipment to you quickly, perhaps fax and e-mail.

We will assess the boots ASAP. A small fee may be required to fix non warranty items.

Please include the following amount of money in the form of a check for return shipping: USA: US$40, Aust: AU$20, Europe: US$60, Asia: US$35